Privacy Policy - Comptons Cleaning and Restoration

Your Privacy Matters

Compton’s Carpet Cleaning & Restoration, Inc. (“Compton’s,” “Company,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:

Visit or interact with our website at comptonscarpet.com;
Submit a contact form or request an estimate;
Schedule or receive cleaning or restoration services;
Call, email, or send text messages to us;
Interact with our advertisements, social media pages, or online listings; or
Otherwise communicate or do business with Compton’s.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy. Where consent is required by law, we will request it separately.

Scope of This Privacy Policy
Personal Information We Collect
How We Use Personal Information
Cookies and Tracking Technologies
How We Disclose Personal Information
SMS and Text Messaging Privacy
Email Communications
Sensitive Personal Information
Data Retention
Data Security
Consumer Privacy Rights
Children’s Privacy
Third-Party Websites and Services
Changes to This Privacy Policy
Contact Us

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through our website, online forms, telephone calls, text messages, emails, service appointments, advertisements, and other customer interactions.

It does not apply to:

Employment or job-applicant information;
Information handled solely by a third-party website or platform that we do not control; or
Information that cannot reasonably be linked to an identified or identifiable individual.

2. Personal Information We Collect

The information we collect depends on how you interact with us and which services you request.

Information You Provide Directly

We may collect information that you voluntarily provide, including:

First and last name;
Email address;
Telephone or mobile number;
Home, business, billing, or service address;
City, state, and ZIP code;
Business or organization name;
Cleaning or restoration services requested;
Preferred appointment dates and times;
Details about your carpet, rugs, upholstery, tile, air ducts, dryer vents, flooring, water damage, or other service needs;
Property descriptions, photographs, videos, measurements, or documents you submit;
Estimate, appointment, invoice, payment, and service-history information;
Insurance-company, adjuster, policy, or claim information when relevant to a restoration service;
Messages, emails, call notes, and other communications with us;
Reviews, testimonials, survey responses, or customer feedback;
Communication and marketing preferences;
Text-message consent and opt-out records; and
Any other information you choose to provide.

Please do not submit Social Security numbers, passwords, medical records, full financial-account information, or other unnecessary sensitive information through a general website form or ordinary email.

Payment and Transaction Information

When you pay for our services, we or a payment-processing provider may collect billing and transaction information.

When a third-party payment processor is used, the processor may collect payment-card or bank information directly. Compton’s may receive limited details such as the customer’s name, payment amount, transaction date, payment status, and confirmation number rather than the complete card or account number.

Information Collected Automatically

When you visit our website, we and our technology providers may automatically collect:

Internet Protocol address;
Browser type and version;
Device type;
Operating system;
Device or cookie identifiers;
General or approximate location derived from an IP address;
Pages viewed;
Links or buttons selected;
Date and time of a visit;
Time spent on a page;
Referring website or advertising source;
Form and website interactions;
Website errors and performance information; and
Other technical or diagnostic information.

Information From Other Sources

We may receive information from sources such as:

Online directories and review platforms;
Advertising and analytics providers;
Social media platforms;
Referral partners;
Insurance companies, agents, and adjusters;
Property managers, contractors, or other parties involved in a requested service;
Scheduling, CRM, call-tracking, or customer-communication platforms;
Publicly available records; and
Other people or businesses acting at your direction.

3. How We Use Personal Information

We may use personal information to:

Respond to questions and service inquiries;
Prepare and deliver estimates;
Schedule, confirm, reschedule, or cancel appointments;
Provide carpet cleaning, rug cleaning, upholstery cleaning, tile and grout cleaning, air-duct cleaning, dryer-vent cleaning, water restoration, and related services;
Communicate technician arrival times and service updates;
Process payments and maintain transaction records;
Provide invoices, receipts, warranties, or service documentation;
Coordinate with insurance companies, adjusters, contractors, property managers, or other parties at your request;
Provide customer service and respond to complaints;
Maintain customer and service histories;
Send administrative emails or text messages;
Request customer feedback or reviews;
Send promotional communications when permitted by law and consistent with your preferences;
Personalize and improve our website and services;
Understand website traffic and advertising performance;
Measure the effectiveness of marketing campaigns;
Detect and prevent fraud, spam, unauthorized access, and security incidents;
Maintain, troubleshoot, and secure our website and technology systems;
Comply with legal, accounting, tax, insurance, and regulatory obligations;
Establish, exercise, or defend legal claims;
Enforce our agreements and policies; and
Support a merger, acquisition, financing, reorganization, or sale of some or all of our business assets.

We will not use personal information for a materially different purpose without providing notice or obtaining consent when required.

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, scripts, local storage, web beacons, and similar technologies.

A cookie is a small file stored on a computer, phone, tablet, or other device. Cookies may recognize a browser, remember preferences, support website functions, analyze website activity, or help measure advertising.

We may use the following categories of cookies:

Essential Cookies

These cookies are necessary for basic website functions, security, form submission, fraud prevention, and network management. Disabling them may prevent portions of the website from functioning properly.

Preference and Functionality Cookies

These cookies remember choices such as display preferences, consent settings, or information entered during a website session.

Analytics Cookies

Analytics cookies help us understand how visitors find and use the website, which pages are viewed, and whether the website is functioning effectively.

The website may use Google Analytics and related Google measurement services when enabled.

Advertising Cookies and Pixels

When enabled, advertising technologies may help us:

Measure advertising results;
Understand whether a visitor contacted us after seeing an advertisement;
Limit repeated advertisements;
Create or manage advertising audiences; and
Deliver advertising that may be more relevant.

These technologies may be provided by Google, Meta, call-tracking providers, or other advertising and measurement platforms.

Depending on the applicable privacy law, certain advertising-related disclosures may be considered “targeted advertising,” “sharing,” or a “sale” of personal information even when no money is exchanged.

Embedded Content

Maps, videos, CAPTCHA tools, social media features, review widgets, and other embedded content may allow the provider of that content to collect information about a visitor’s device or interaction.

Your Cookie Choices

You may be able to control cookies through:

Our cookie or privacy-preference tool, when available;
Your browser settings;
Device privacy settings;
Advertising-platform controls; or
A legally recognized opt-out preference signal, when applicable.

Blocking cookies may affect website functionality.

5. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Service Providers

We may use vendors that support:

Website hosting and maintenance;
Online forms;
Appointment scheduling;
Customer relationship management;
Email delivery;
Telephone and SMS communications;
Payment processing;
Data storage and backup;
Website analytics;
Advertising measurement;
Call tracking;
Fraud and security prevention;
Accounting, legal, insurance, and professional services; and
Other business operations.

These providers may process information only as necessary to perform services for us and subject to applicable contractual or legal obligations.

Employees, Technicians, and Contractors

Information may be provided to employees, technicians, subcontractors, or other personnel who need it to prepare an estimate, schedule an appointment, access a service location, perform work, collect payment, or provide customer support.

Insurance and Restoration-Related Parties

When relevant to a restoration project, and when authorized or otherwise permitted, we may disclose information to:

Insurance companies;
Insurance agents;
Claims adjusters;
Property managers;
General contractors;
Specialty contractors;
Building owners; or
Other parties involved in evaluating or completing the requested work.

Advertising and Analytics Providers

We may disclose device, cookie, online-activity, or advertising-attribution information to analytics and advertising providers when those services are enabled.

We do not sell personal information for cash. However, certain advertising disclosures may be treated as a sale, sharing, or targeted advertising under some state privacy laws. Where applicable, consumers may request to opt out.

Legal and Safety Disclosures

We may disclose information when we reasonably believe it is necessary to:

Comply with applicable law;
Respond to a subpoena, court order, warrant, or government request;
Protect the rights, property, or safety of Compton’s, our customers, employees, or the public;
Prevent or investigate fraud, theft, abuse, security incidents, or illegal conduct;
Enforce an agreement or policy; or
Establish, exercise, or defend a legal claim.

Business Transactions

Personal information may be reviewed, disclosed, or transferred as part of a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, asset sale, or similar business transaction.

At Your Direction

We may disclose information to another party when you request or authorize us to do so.

6. SMS and Text Messaging Privacy

When you provide your mobile number and give applicable consent, Compton’s may send text messages concerning:

Estimate requests;
Appointment confirmations and reminders;
Scheduling changes;
Technician arrival notifications;
Service updates;
Invoice or payment information;
Customer-support communications;
Review or feedback requests; and
Promotional offers, but only when you have provided the required marketing consent.

Message frequency varies. Message and data rates may apply. Consent to receive promotional text messages is not a condition of purchasing services.

You may reply STOP to opt out of future text messages. You may reply HELP for assistance. We may send a final message confirming an opt-out request.

Mobile Information Non-Sharing Disclosure

Mobile information, telephone numbers, text-message opt-in data, and SMS consent will not be sold, rented, transferred, or shared with third parties, affiliates, lead generators, or other businesses for their own marketing or promotional purposes.

We may provide limited mobile information to contracted messaging, telecommunications, CRM, or technology providers solely as necessary to transmit messages and support our communications on our behalf. Those providers are not permitted to use the information for their own independent marketing.

This SMS limitation overrides any general data-sharing language in this Privacy Policy with respect to mobile opt-in information and text-message consent.

7. Email Communications

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us.

Even after you unsubscribe from marketing emails, we may continue sending non-promotional communications relating to an estimate, scheduled appointment, active service, invoice, payment, warranty, legal notice, or customer-service matter.

8. Sensitive Personal Information

We do not intentionally request sensitive personal information through ordinary website forms unless it is reasonably necessary for a service or transaction.

When sensitive information is required, we will process it only for appropriate business purposes and obtain consent when required by applicable law.

Customers should avoid including unnecessary sensitive information in property photographs, videos, documents, emails, or text messages.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Provide requested services;
Maintain customer and service records;
Complete transactions;
Manage insurance or restoration claims;
Satisfy tax, accounting, insurance, contractual, or legal requirements;
Resolve disputes;
Enforce agreements;
Prevent fraud and security incidents; and
Establish or defend legal claims.

Retention periods may vary based on the type of information, the service involved, contractual requirements, legal obligations, and whether an active dispute or claim exists.

When information is no longer reasonably needed, we may delete, anonymize, aggregate, or securely dispose of it.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email system, telephone system, wireless transmission, or electronic-storage method is completely secure. We cannot guarantee that information will never be accessed, disclosed, altered, or destroyed without authorization.

Do not send highly sensitive information through ordinary email or text message.

11. Consumer Privacy Rights

Depending on your state of residence and the applicability of its privacy law, you may have the right to:

Confirm whether we process your personal information;
Request access to personal information we maintain about you;
Correct inaccurate personal information;
Request deletion of personal information;
Obtain a copy of certain information in a portable format;
Opt out of the sale of personal information;
Opt out of targeted advertising;
Opt out of certain profiling activities;
Withdraw consent where processing is based on consent;
Appeal a decision concerning a privacy request; and
Exercise privacy rights without unlawful discrimination.

Texas law may provide rights to access, correction, deletion, portability, and opting out of targeted advertising, data sales, or certain profiling activities when the law applies.

Submitting a Privacy Request

To submit a privacy request, contact us using one of the methods listed in the Contact Us section and include:

Your full name;
Your preferred contact information;
Your state of residence;
The specific privacy right you wish to exercise; and
Enough information for us to locate the relevant records.

Please use the subject line “Privacy Request.”

We may request additional information to verify your identity and protect personal information from unauthorized disclosure. We will use verification information only for authentication, security, fraud prevention, and legal compliance.

You are not required to create a new account to submit a privacy request.

Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of the agent’s authority and may contact you directly to verify your identity and authorization.

Response Timing

We will respond within the period required by applicable law.

For an authenticated request covered by the Texas Data Privacy and Security Act, the response period is generally no later than 45 days after receipt. The period may be extended once by an additional 45 days when reasonably necessary, provided notice and an explanation are given during the initial response period.

Appeals

If we deny a privacy request, you may appeal the decision by contacting us through the same method used for the original request. Use the subject line “Privacy Request Appeal” and explain why you believe the decision should be reconsidered.

When Texas law applies, we will provide a written response to an appeal within the legally required period, which is generally no later than 60 days after receiving the appeal. If an appeal is denied, we will provide information regarding any available method for submitting a complaint to the Texas Attorney General.

Limitations

Privacy rights may be subject to exceptions. For example, we may retain information when reasonably necessary to:

Complete a requested transaction;
Provide a contracted service;
Maintain legally required records;
Detect or prevent fraud;
Protect system security;
Exercise or defend legal claims;
Comply with tax, accounting, insurance, or regulatory obligations; or
Protect the rights or safety of another person.

12. Children’s Privacy

Our website and services are intended for adults seeking residential or commercial cleaning and restoration services.

We do not knowingly collect personal information online from children under 13. If we learn that a child under 13 submitted personal information without appropriate parental consent, we will take reasonable steps to delete it.

A parent or legal guardian who believes a child has provided personal information may contact us using the information below.

13. Third-Party Websites and Services

Our website may link to websites or services operated by third parties, including:

Social media platforms;
Mapping and navigation services;
Review websites;
Payment providers;
Video platforms; and
Insurance, manufacturer, or industry websites.

We do not control those third parties. Their collection and use of information are governed by their own privacy policies and terms. We encourage you to review those policies before providing information.

14. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect:

Changes to our services;
New website features or technology;
Changes in our information practices;
New legal or regulatory requirements; or
Changes to our service providers.

When we make changes, we will post the revised policy on this page and update the “Last Updated” date. Material changes may also be communicated through a website notice, email, or another reasonable method when required.

15. Contact Us

Questions, privacy requests, or appeals may be directed to:

Compton’s Carpet Cleaning & Restoration, Inc.
Attn: Privacy Request
2334-A S. Hwy 77 Waxahachie, TX 75165 United States

Phone: (972) 938-2708
Email: info@comptonscarpet.com
Website: comptonscarpet.com

When submitting a privacy request, include “Privacy Request” in the subject line or message and provide enough information for us to identify the relevant records.